Check-in at Chalet Hotel Schönegg is generally available from 3 PM onwards. If you arrive earlier, you are welcome to store your luggage with us while you explore Zermatt or relax in our lounge. Should you require an early check-in, please contact us in advance, and we will do our best to accommodate your request, depending on availability.

Absolutely! Schönegg is situated in the heart of the Alps, offering countless outdoor activities all year round. During the summer, guests can enjoy hiking, mountain biking, and scenic gondola rides. In winter, skiing, snowboarding, and snowshoeing are popular. The nearby Gornergrat Railway and Glacier Paradise provide stunning panoramic views of the Matterhorn and surrounding peaks. Additionally, there are cultural and culinary experiences in Zermatt itself.

Our cancellation policy typically allows free cancellations up to 48 hours before your scheduled arrival. For specific bookings, cancellation terms may vary, especially during high seasons or special offers. We recommend reviewing your reservation confirmation for the exact details or contacting our reception team for assistance.

Yes, we are a pet-friendly hotel and would be happy to welcome your furry companions. We understand that pets are part of the family, and we provide special amenities for them, ensuring a comfortable stay. Please let us know in advance if you are bringing a pet, as a small additional fee may apply.

Yes, we offer several child-friendly activities to ensure your little ones have an enjoyable stay. In the hotel, there are dedicated spaces for children to play and relax. Zermatt itself provides family-friendly hiking trails, ski schools, and fun outdoor activities like tobogganing. Our staff is happy to assist you in planning exciting adventures for the whole family.