Check-in  is generally available from 3 PM onwards. If you arrive earlier, you are welcome to store your luggage with us while you explore Zermatt or relax in our lounge. Should you require an early check-in, please contact us in advance, and we will do our best to accommodate your request, depending on availability.

Absolutely! Schönegg is situated in the heart of the Alps, offering countless outdoor activities all year round. During the summer, guests can enjoy hiking, mountain biking, and scenic gondola rides. In winter, skiing, snowboarding, and snowshoeing are popular. The nearby Gornergrat Railway and Glacier Paradise provide stunning panoramic views of the Matterhorn and surrounding peaks. Additionally, there are cultural and culinary experiences in Zermatt itself.

Our cancellation policy typically allows free cancellations up to 48 hours before your scheduled arrival. For specific bookings, cancellation terms may vary, especially during high seasons or special offers. We recommend reviewing your reservation confirmation for the exact details or contacting our reception team for assistance.

Yes, we are a pet-friendly hotel and would be happy to welcome your furry companions. We understand that pets are part of the family, and we provide special amenities for them, ensuring a comfortable stay. Please let us know in advance if you are bringing a pet, as a small additional fee may apply.

Our hotel offers easy access to key Zermatt stations for your adventures:
‍Sunnegga: A 2-minute walk via our private tunnel, with a quick 4.5-minute funicular ride to the slopes.
‍Gornergrat: 7 minutes away, with a scenic 33-minute journey reaching 3,089 meters.
‍Matterhorn Paradise: A 15-minute walk or 1-minute by Green bus, connecting you to some of the best terrain in the region.